We guide you throughout the entire process

Do you need to manage a cargo insurance claim? You're in the right place.

Don't worry! We're here to assist you in resolving your issue. Scroll down to learn about the process step by step and fill out the form. Our team will contact you promptly.

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Guiding you throughout the process

We work together to provide a timely response

Fill out the form detailing your situation, and our dedicated team will contact you via CUSTOMERCARE@SKHOLL.COM to initiate the claim process with the insurance provider and with the document request for filling the claim to underwriters.

Understanding the claim process stages


Stage 1:

Claim notification

(you are here)

Stage 2:

Document collection process


Stage 3:

Formal case with the insurer


Stage 4:

Claim resolution

Frequently asked questions

Learn more about incidents

Do you have questions about the claim process? Clear your doubts

What is a loss event?

A loss event is known as the occurrence of one of the insured risks.

Serious breakdown, accidental destruction, or significant loss suffered by people or property (goods) due to an accident, catastrophe, etc.

Loss events by nature are almost impossible to predict. Efficient risk management can prevent them from becoming a concern and causing financial losses for your company.


When should you report the loss event?
  • It's crucial to report the incident as soon as possible to your assigned advisor, or to the Customer Care team through the previous form or at customercare@skholl.com within 10 business days after detecting the incident.

  • Similarly, it's necessary to report and document the incident with the carriers. Prompt action is important due to the legal deadlines applicable to them.
How long does it typically take to resolve a claim?
The insurer has a period of 30 business days after formalization. Having all the required documents on hand is crucial to expedite the process.
What information do you need to include in the loss event report?

You should include:

  • Dispatch number
  • Date and location where the loss event was detected
  • Estimated total loss
  • Location and contact details of where the cargo is at the time the loss event is reported
Should I keep the goods at the time of the loss event?
You must retain the goods before and during the claims process. You cannot sell, destroy, use, abandon, or dispose the affected goods without prior authorization from the insurer; this applies even when the goods are not nationalized.
What documents should be attached to the insurer when filing a claim?
  • Formal claim letter to the insurer
  • Claim letter to the carrier with confirmation of its receipt
  • Proof of Delivery (POD) document
  • Transport contract (BOL)
  • Commercial invoice and/or packing list
  • Customs entry document
  • Photographic records *Depending on the type of loss event, additional documents may be requested.
  • The insurer may ask for more information to clarify the events of the claim and to present evidence of the loss event.
If the coverage is approved, how long does it take for the insurer to make the payment?
After submitting the basic bank details, it takes between 10 to 15 business days.
What actions can cause you to lose coverage?
  • Hiring transport from a company not authorized by law; each Country and each mode of transport have requirements to operate as a carrier.

  • Failing to comply with the required security protocol.

  • Failing to present the necessary documentation for the study and analysis of the case.

  • Disposing of the salvage without prior authorization from the insurer.

  • Lack of evidence to demonstrate that the damages occurred during the insured journey.

  • Late notification of the claim.

  • Policy exclusions.

Get informed with Skholl

Learn everything about loss events

We invite you to discover everything about loss events and how to proceed when making a claim in our latest webinar.

Don't miss out!